We do investigations, provide advice and play a role in the protections of rights of the people.
Our Mission
Ensuring a fair, accountable and responsive public administration across all ministries, departments, organisations and public enterprises.
Our Vision
Providing an impartial and effective complaints resolution service to promote best practices in public administration through integrity, good governance, transparency and accountability.
Lodge a Complaint
A complaint can be done by letter, email, phone or using the Complaint Form. Once a complaint is received it is assessed and the Ombudsman decides whether the matter warrants a full investigation.
How can we help you?
The functions of the Ombudsman is to investigate complaints about administrative actions and decisions made by any department, public enterprise or other public body.
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The Office of the Ombudsman will be closed on Thursday (22/08/24) due to the Office's 23rd Anniversary and Annual Retreat. The Office will resume normal operations on Friday (23/08/24). ![]()
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Please redirect any inquiries to 0800662.
People in 'Eua are concerned that their water supply could be contaminated with chemicals used to kill weeds.![]()
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Thousand could be affected.![]()
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About 70 people complained to the Ombudsman on 30 July 2024 during a six-day outreach and awareness visit by the Ombudsman Team Investigation. ‘Eua residents want to stop a private company from using weedicides in a plantation of pine and kava near the main water outlets at Kenani.![]()
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The issue coincides the Ombudsman Investigation theme for the September Quarter calling for all in government to “Act Now for Our Tomorrow” and translated in the Tonga language “Ngaue Leva!”![]()
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Sections 2 and 45 of the Tonga Water Board Act prohibit the use of agricultural chemicals in water-protected areas that may “pollute” or “cause a condition which is hazardous or potentially hazardous to public health …”![]()
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Water is life! ![]()
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Authorities must act now!![]()
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Earlier the same day the team were informed that about 90 people from 15 families and 21 students at the Hango Agricultural School get drinking and water for cooking from 4 catchment tanks. The school is not included in the Tonga Water Board supply system. They get their water from untreated surface sources trapped by the forest cover and eventually running off at the end of the compound.![]()
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The team visited government offices and schools, private businesses and farmers.![]()
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‘Oku hoha‘a ‘a e kakai ‘o ‘Eua ki he tu‘unga ma‘a mo hao ‘o ‘enau ma‘u‘anga vai mei he kemikale kona fakangoue.![]()
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‘E uesia heni ‘a e mo‘ui lelei ‘a ha toko lauafe.![]()
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Na‘e launga ha kakai ofi he toko 70 ki he ‘Omipatimeni ‘i he 30 Siulai 2024 lolotonga e ‘a‘ahi fakamatala ngaue ‘aho ‘e 6 ‘a e timi fakatotolo ‘a e ‘Ofisi ‘o e ‘Omipatimeni ki ‘Eua, ‘o ngata ki he 2 ‘o ‘Aokosi 2024.![]()
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‘Oku fiema‘u ‘e he kau launga ke ta‘ofi ‘e he Pule‘anga ‘a hono ngaue aki ‘e ha kautaha muli ‘oku to ‘akau-papa paini mo e kava-tonga ‘i he ngaahi ‘elia ofi ki he tanaki‘anga vai ‘i Kenani.![]()
‘Oku taimi tonu ‘a e hoha‘a ko ‘eni ‘o fenapasi mo e kaveinga fakatotolo ‘a e ‘Omipatimeni ki he kuata Sepitema ‘a ia ‘oku ui ki he kau taki ngaue, kau ngaue fakapule‘anga, ngaahi potungaue mo e pisinisi ‘a e pule‘anga ke “Ngaue Leva!” ma‘a e lelei fakalukufua mo ha kaha‘u ‘oku melie ma‘a e kakai, katoa.![]()
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Ko e vai ko e taha ia ‘o e ngaahi fiema‘u pau ‘o e mo‘ui. ‘Oku ‘ikai ko ha fa‘ahinga vai pe. Ko e vai ‘oku ma’a pea hao mei he siemu mo e kona ‘o e faito‘o fakangoue.![]()
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‘Oku tapui ‘e he Lao ‘o e Poate Vai ‘a Tonga kupu 2 mo e 45 ha ngaue ‘oku fakahoko ‘e lava ke ‘uli‘i pe kona ai ‘a e vai mo ne uesia ‘a e mo‘uilelei ‘a e kakai.![]()
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‘I he pongipongi ‘o e ‘aho tatau, ne mau fanongoa ai ha tangi mei he ‘apiako fakangoue ko Hango ki ha vai ma‘a ke inu mo e feime‘atokoni. ‘Oku ma‘u ‘enau vai mei he matavai fakanatula ‘oku tafe mei he tanaki ‘e he ‘ulu‘akau ‘o tafe hifo ki ha matavai ‘i he tofi’a ‘oku nau fokoutua ai. Ko ‘api ni ‘oku nofo‘i ‘e ha famili ‘e 15 mo ha fanauako ‘e 21, ofi ‘i he toko 90, ka ‘oku nau inu mo feime‘atokoni mei he vai ‘uha ‘oku tanaki ‘i ha tangike vai pe ‘e 4.![]()
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‘Oku le‘o lahi ‘a e tangi mei ‘Eua. ![]()
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‘Oku totonu ke ngaue leva ‘a e kau ma‘u mafai tautonu. Ko e mo‘uilelei ‘a e kakai ‘oku mahu‘ingataha.![]()
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Na‘e ‘a‘ahi ‘a e timi ki he ngaahi potungaue ‘a e pule‘anga, ngaahi ako‘anga ma‘olunga mo e kolisi, pea talanoa ki he kau pisinisi mo e kakai, tautautefito ki he kau ngoue, lalanga mo e tauhifanau.
"A NEW HEART"![]()
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The Ombudsman, Mrs. 'Alisi Numia Taumoepeau, preached on Sunday, 21st July, at the FWC at Mataika on the heart-warming theme of "Fakalotofo'ou: Kuo langa 'a ho fatu he 'ofa?" or "Renewing one's soul: Is your soul inspired by compassion and moved to action?" ![]()
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The staff of the Ombudsman Office, Roman Vaihu (CEO), Sateki 'Ahio (D/CEO), Pilimisolo Tamo'ua (Investigating Officer), Mosese Uili (Investigating Officer), Sisilia Tokai (Senior Assistant Secretary) and 'Akanesi Fa'otusia (Assistant Secretary) took part in the praise of the Sunday service, centred on compassion and healing.