No, the service is free
The Office will assess the complaint within 3 working days and if approved to be investigated will refer the matter to the Ministry/Agency/Public Enterprise it involves
No, the Ombudsman Office is located only in Nuku’alofa but is accessible via telephone, email, internet
Yes, you can complain to the Ombudsman
No. The bank is a private company and outside the jurisdiction of the Ombudsman.
No. Parliament is not within the jurisdiction of the Ombudsman
No. The Ombudsman cannot review decisions made by a legal adviser to the Crown.
Public servants subject to the Public Service Act 2000 including Health employees must follow the complaint procedure provided by the Public Service legislation. The Ombudsman cannot accept complaints if a complaint process is provided by law
Once a matter has been filed in the Supreme Court the Ombudsman has no jurisdiction to consider the complaint
The Ombudsman cannot consider any complaints that is already before the Courts
Yes, but you must first complain to the Tonga Water Board and if you are not satisfied with their response, you can complain to us
Yes, you can complain to the Ombudsman but you must first send your complaint to Tonga Power.