Common Questions
Common Questions
No, the service is free
The Office will assess the complaint within 3 working days and if approved to be investigated will refer the matter to the Ministry/Agency/Public Enterprise it involves
No, the Ombudsman Office is located only in Nuku’alofa but is accessible via telephone, email, internet
Yes, you can complain to the Ombudsman
No. The bank is a private company and outside the jurisdiction of the Ombudsman.
No. Parliament is not within the jurisdiction of the Ombudsman
No. The Ombudsman cannot review decisions made by a legal adviser to the Crown.
Public servants subject to the Public Service Act 2000 including Health employees must follow the complaint procedure provided by the Public Service legislation. The Ombudsman cannot accept complaints if a complaint process is provided by law
Once a matter has been filed in the Supreme Court the Ombudsman has no jurisdiction to consider the complaint
The Ombudsman cannot consider any complaints that is already before the Courts
Yes, but you must first complain to the Tonga Water Board and if you are not satisfied with their response, you can complain to us
Yes, you can complain to the Ombudsman but you must first send your complaint to Tonga Power.
Ngaahi Fehu’i Angamaheni
‘Ikai, ‘oku ta’etotongi ‘a e ngaue ‘a e ‘Omipatimani
‘E vakai’i ‘e he ‘Ofisi ‘a e launga ‘i loto ‘i he ‘aho 3 hono ma’u mai pea kapau ‘e tali ke fakatotolo’i ‘e ‘ave leva ‘a e ngaahi fehu’i ki he ngaahi Potungaue/’Ofisi/Pisinisi ‘a e Pule’anga ke fai mai ha tali ki ai
‘Ikai, ko e ‘Ofisi ‘o e ‘Omipatimani Office ‘oku ‘i Nuku’alofa pe ka ‘oku lava pe fetu’utaki mai ‘i he telefoni, ‘imeili mo e ‘initaneti
‘Ikai. Ko e kautaha taautaha ‘a e pangike pea ‘ikai pule’i ‘e he Pule’anga pea ‘ikai ‘i he malumalu ‘o e ‘Omipatimani
‘Oku ‘ikai ha mafai ‘a e ‘Omipatimani ki he Fale Alea
‘Ikai. ‘Oku ‘ikai ha mafai ‘a e ‘Omipatimani ke vakai’i ha ngaahi fale’i kuo fai ‘e ha taha fale’i fakalao ki he Kalauni
Ko e kau ngaue fakapule’anga ‘oku nau ‘i he malumalu ‘o e Lao ki he Ngaue Fakapule’anga 2000 pea ‘oku kau ai ‘a e kau ngaue ‘i he Potungaue Mo’ui. Kuo ‘osi kakato ‘i he lao ko ‘eni ‘a e ngaahi founga launga pea kuo pau ke muimui ‘a e kau ngaue fakapule’anga ki he ngaahi founga ko ia. ‘Oku ‘ikai ngofua ki he ‘Omipatimani ke ne vakai’i ha ngaahi launga kapau kuo ‘osi tuku mai ‘i ha lao ha founga launga ki he launga ko ia
‘Oku ‘ikai ha mafai ‘a e ‘Omipatimani ke toe vakai’i ha launga ‘oku ‘i he fakamaau’anga
‘Oku ‘ikai ha mafai ‘a e ‘Omipatimani ke vakai’i ha ngaahi launga kuo ‘osi tu’utu’uni ki ai ‘a e fakamaau’anga s
‘Io, ‘e lava ke ke launga mai ki he ‘Omipatimani ka kuo pau pe ke ke ‘uluaki launga ki he Poate Vai pea kapau ‘e ‘ikai te ke fiemalie ki he’enau tali pea ke launga mai
‘Io, ‘oku malava ke ke launga mai ki he ‘Omipatimani ka kuo pau ke ke ‘uluaki launga ki he Poate ‘Uhila